A Hotel Manager’s Handbook
Author: Vincent P. Magnini, PhD and Carol J. Simon, MBA
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Description: A Hotel Manager’s Handbook por Vincent P. Magnini, PhD and Carol J. Simon, MBA, provides 189 techniques for achieving exceptional guest satisfaction in hotels. This practical guide offers actionable strategies to enhance the guest experience and foster a positive service culture.
Pages: 258
Megabytes: 1.31 MB
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